APP10 Recovery (Customer Service Interface)

APP10 Purpose:

APP10 allows users to query MESSAGING, MESSAGING and MESSAGING records. Users can cancel MESSAGINGs, modify or resend MESSAGINGs, or enter MESSAGING or MESSAGING records.

APP10 Servers send corrected MESSAGING reports to Matching Engines, or directly to TRS services when they correct MESSAGINGs.

Use the following hyperlinks to jump to the desired section of APP10 documentation:

APP10_Recovery_Considerations

APP10_NTM_Control_Commands

APP10_Troubleshooting_Table

APP10_Monitoring_Considerations

APP10 Recovery Considerations:

Stopping/Restart Processes:

- Use NTM Control Utility - Service Control - Process Controller to stop/restart processes.

- Use APP10 nodes only when moving between nodes. (Java code, FireDaemon and Host Specific references in JNLPs required.)

- When stopping/restarting APP10 processes:

1) Notify Operations and work in cooperation with them, as appropriate to situations.

2) Stop/Restart the APP10 process.

APP10 NTM Control Commands:

Refresh Sub Accounts Data:

- Use NTM Control Utility – Service Control - APP10 – Refresh Sub Accounts Data.

APP10 Troubleshooting Table:

APP10 Symptom	Impacts	Response
Node Crashes Evidenced by: - In Solarwinds (and outlook), node and processes will be reported down.	Operations will not be able to query or administratively manage MESSAGINGs, MESSAGINGs or MESSAGING reports via APP10. Refer to: Server Recovery - Opcon OMS APP10 DCSR.docx Server Specific Recoveries.	1) Refer to: Server Recovery - Opcon OMS APP10 DCSR.docx Server Specific Recoveries. 2) Notify Management.

APP10 Monitoring Considerations:

Stats Monitors: APP10 IPC Instance Stats	To Start:	Key Indicators to Monitor:	Symptom:	Response:
Processes facilitate MESSAGING and MESSAGING research and modification capabilities with Matching Engines. Monitor shows IPC channel processing statistics.	PROD MENU: Trading Applications Monitoring Menu To Exit: Close Window	- Color of data in columns - Service, - Hostname, - Msgs In, - Msgs Out	Data is RED. Process is either down or multicast data is not being received by monitor.	1) Check status of process 2) If process is up, call Technical Services.
			Not all APP10 processes are displayed as expected.	APP10 Service has not been started. 1) Check status of service.
			Msgs In and/or Msgs Out are zero when messages are processed.	No messages have been sent/received since that monitor has been started. 1) Check APP10 log files. 2) Call Production Support if necessary.